Refund policy

REFUND POLICY

This page was last updated on July 28, 2026.

At Undressd, we strive for your complete satisfaction as a customer. We have developed our return policy to ensure that you can shop with us with confidence, knowing that if for any reason you are not satisfied with your purchase, we are happy to help.

1. GENERAL

Our return policy includes a 30-day period. This means that from the moment you receive the item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition as when you received it. It must be unworn and unused, including all original labels and in its original packaging. In addition, it is essential that you can show the receipt or proof of purchase.

Please note: for reasons of hygiene, certain intimate items cannot be returned once the packaging has been opened, unless they are defective. Please check the product description or contact us if you have any doubts.

To initiate a return, simply contact us at support@undressd-lingerie.com. Please contact us so that we can provide you with the correct return address.

Once your return has been accepted, you are responsible for the cost of returning the items to the specified address. We cannot accept items that are returned to us without a prior return request.

Please do not hesitate to contact us if you have any questions regarding returns. You can reach us at support@undressd-lingerie.com.

2. DAMAGE AND PROBLEMS

It is very important that you check the condition of the items immediately upon receipt of your order. If you notice that an item is defective, damaged, or if you have accidentally received the wrong item, please contact us immediately. This will allow us to assess the problem and provide the appropriate solution as quickly as possible.

3. EXCHANGES

If you want to receive the desired item quickly, we recommend that you return the item you received as soon as possible. Once your return has been accepted, you can then make a separate purchase for the new item you wish to receive. This is the fastest way to receive the correct item.

4. REFUNDS

Once we have received and inspected your return, we will notify you whether the refund has been approved. If the refund is approved, the amount will be automatically refunded to the original payment method you used and will be processed within 5 business days. Please note that it may take some time for your bank or credit card company to fully process the refund and reflect it on your account.

5. ORDER CANCELLATION

Orders can be cancelled after they have been placed, as long as they have not yet been shipped. To cancel an order, please contact us as soon as possible at support@undressd-lingerie.com.

Once an order has been shipped, it can no longer be cancelled and will be handled according to our return policy.